FAQs

1. How do I make a reservation?
2. How can I pay the hotel?
3. Is there any reservation number offered?
4. How do I know my reservation is confirmed?
5. When will I be asked to give out credit card info?
6. Is there anything unique about hotels in China that I should know about?
7. What types of rooms are described in ChinaTopHotels.com?
8. What are the usual sizes of the beds?
9. Will a marriage certificate be required when a couple checks in?
10. What's the cancellation policy for a reservation?

1. How do I make a reservation?
A: Just complete the reservation form provided online, and we will confirm your booking with you by email or telephone. Usually the comfirmation will be given in 12 hour because the time difference. Alternately contact rsvn@chinatophotels.com or call +86-20- .
Note: All reservations receive the same Internet preferential price regardless the format how they are placed.

2. How can I pay the hotel?
You can pay the hotel when you check out unless for those hotel which stated you have to pay deposit. Then you have to prepay your hotel via international credit card or PayPal.

3. Is there any reservation number offered?
When you make a reservation via our website, there is an automatically generated file number. That is for tracking your reservation in our site only. The hotel's reservation number (if one is given) will be given via the confirmation email or check by after reservation confirmed. But please understand that many of the hotels in China do not offer reservation numbers to guests. Providing your name to the reception desk is enough to confirm your booking.

4. How do I know my reservation is confirmed?
We'll send you a confirmation e-mail after you complete your reservation. This e-mail will include your complete itinerary, along with your price. Please make sure you give us your correct email address. You may also review your confirmation by accessing on our web site.

5. When will I be asked to give out credit card info?
a. For peak season reservations.
b. For late check-ins after 16:00 (4:00pm).
c. By special request of the hotel.

6. Is there anything unique about hotels in China that I should know about?
A: When you register at the hotel, you will be asked for a deposit. This amount is approximately twice your room rate. Although some international customers may not like this policy, we can assure them there is little to worry as the hotel will only bill the agreed-upon amount during check-out.

7. What types of rooms are described in ChinaTopHotels.com?
Single Room - The room may only accommodate one person only.
Twin Room - The room includes two single beds.
Double Room - The room includes one king-size bed usually for couples.
Suite - The room includes both sitting room and bedroom.

8. What are the usual sizes of the beds?
Single Bed - width 1.2 meters and length 2.0 meters.
Double Bed - width 1.8 meters and length 2.0 meters.
(1 meter = 3.28 feet)

Note: Double bed sizes vary from hotel- to-hotel.

9. Will a marriage certificate be required when a couple checks in?
No marriage certification will be asked if the customers are both international guests. But if one is an international guest and the other a Chinese resident, a marriage certificate will be asked to be furnished upon registering.

10. What's the cancellation policy for a reservation?
In most cases, cancellations are free of charge. Peak season cancellations will incur a penalty-fee. Please see the details in your confirmation e-mail for full terms and conditions once you have made an order.