I had a confirmed internet booking through CBS travel.com one month in advance of the autumn Canton Fair in October. In fact before arriving I called the hotel to make sure that my room was booked. Upon arrival I was told to sit down while they sorted out my room. After half an hour of waiting, I went up to the reception desk and was told that the hotel was overbooked and that there was no room for me tonight but the room will be available for the 2nd night of my stay. I had intended to quickly check in and go to the fair immediately and get registered etc.- so not only did I not get a room I had to waste 2.5 hrs more between waiting for the hotel to organise transportation to get the other hotel to check in. Hotels rates are scandulous during the fair season in Guangzhou and what must have happened was that my room was given to someone who walked in and paid a higher room rate. When I did check in for the next evening- the hotel sent my room some fruit and flowers for the inconvience. This type of dishonorable service makes this hotel unrealiable for business travellers attending the fair!
